Customer Service Charter

Our Customer Focus

Shire Staff are committed to:

Respecting the diversity of our community
Working with our customers to understand and respond to their needs both now and in the future
Making it more convenient, easier and quicker to do business with the Shire
Being fair and accountable in our service delivery
Being transparent in our decision making
Providing opportunities for community engagement
Striving for excellence in all that we do
Focusing our improvement efforts on better service for our customers

When you visit our offices/buildings we will:

Greet you in a timely manner and provide you with professional, polite and attentive service every time
Treat you with respect courtesy and dignity
Listen to you carefully and fully consider your issues
Endeavour to satisfy your request at the time of your visit
Ensure that when enquiries of a technical or specialised nature are made which cannot be answered immediately that a detailed message is taken and responded to as soon as possible or an initial response is provided within reasonable time frame